Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.everbloomsdenmark.com (the "Site"). This Site is owned and operated by Sandra Madeo.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Sandra Madeo and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

100% Customer Satisfaction Guarantee 

Everblooms Denmark guarantees the freshness, quality and value of every order. Each arrangement is delivered either personally by Sandra Madeo, by staff or by a professional courier, and created by Sandra Madeo. 

Everblooms designs shown are a guide only, to the style of flowers and gifts that will be delivered. Items may vary according to seasonal availability, or to meet quality standards. Some Flowers are not suitable for specific times of the year as they may wilt/die or are no longer available on the farm or through our local growers. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements. Substitutions will only be advised if they are different from an item specifically requested, and will not be advised if they are a small difference (ie. exchanging flower colours/ types within mixed designs). 

100% Money Back Guarantee – gift/ daily deliveries 

Complaints that are made to Everblooms Denmark within the same day of a gift delivery being received, are eligible for a claim for exchange or full refund. As flowers are a perishable item, they must be returned to Everblooms Denmark within 12 hours of delivery time, to receive a refund or exchange. No cancellations of gift delivery orders can be made within 48 hours of ordering. 

Exchange or refund is given for flower products well cared for only (ie; stems kept in water, kept cool, not left in a hot car).  Ensure full product is returned – i.e. including box/vase/gift wrap, as ordered. 

Please note, deliveries are a separate purchase, and therefore, a free re-delivery or second delivery is not included in any exchanges or refunds. Refund claim on delivery is offered individually, if courier confirms fault/non-delivery. 

Terms & Conditions – weddings/ events 

Fresh flowers are a short-lived, transient beauty; they are perishable (and subject to change quickly, depending on temperature & hydration conditions). As such, all wedding/ event orders (which frequently use more delicate flower types), are considered final on delivery/ setup, or pickup. To make sure that you are satisfied with your flowers, please inspect your order details carefully, to ensure all your specifications are noted clearly. 

Cancellations or larger alterations to wedding/ event orders, must be made 28 days prior, as this time is required with some of my suppliers, to place orders for some import blooms if requested. Late payments may result in changes to varieties, pending availability. Smaller changes after 28 days prior, will be accommodated whenever possible (pending orders already with suppliers & botanical availability).  

In the event the botanicals selected are not of a suitable quality, I reserve the right to make substitutions. The integrity of the proposed look and colour scheme will be maintained and flowers of equivalent value will be used.  Refunds will not be given for minor changes in flower type, colour or appearance, as nature has many seasonal variations. 

For more details & information, please refer to the Terms & Conditions on your quote/ order, from Everblooms Denmark 

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Sandra Madeo and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Sandra Madeo and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Western Australia.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

everbloomsdenmark@gmail.com

Effective Date: 13th Day of October, 2025